Microsoft 365 (Business or Enterprise) - Users may be unable to connect to multiple Microsoft 365 services

Microsoft now reports all issues to be resolved and all systems are back to normal.

We are now seeing broad recovery of services. Microsoft has now addressed the underlying issue and are restoring services gradually. Mail flow may still be impacted as delivery services continue to catch up after the server outages. We are seeing more sustained mail flow and successfully delivery of some inbound and outbound emails

We do not have an ETA for full recovery yet.

We're starting to see some stability come back to Microsoft products. Microsoft is rolling out patches systemically to focus on infrastructure within regions currently within or entering peak business hours.

Microsoft's most recent update indicates that they are still investigating the issue, with no current ETA on resolution. New remediation attempts are being made and they are tracking the progress of these measures. There is no indication at this time of an ETA on resolution.

"As of now, we are not aware of any malicious activity that is causing this incident. We will continue to treat this incident with urgency and priority until full resolution"

Microsoft will provide a full post-incident report once the incident has been resolved.

We are still actively monitoring the situation and will continue to share more information as soon as we have it. Microsoft has confirmed that there is no indication this is the result of malicious activity.

Microsoft update Nov 13 12:58 pm AEDT (1:58 AEST)

We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.

This update indicates that the outage is still ongoing as attempted remediation has not been successful so far. There is no ETA on resolution at this time

Microsoft update Nov 13 12:10pm AEST (1:10pm AEDT)

We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online. We’re continuing to monitor the results of changes applied so we can identify strategic actions that can help to improve service health across all affected regions.

Microsoft has made progress with infrastructure fixes, this is being monitored however, no remediation actions have been taken yet and there will be no client facing improvements at this stage.

Microsoft update Nov 13 11:48am AEST (12:48pm AEDT)

We’re seeing positive results with our efforts to restart affected infrastructure. We’re actively monitoring the performance of these to verify stability which will support improved availability. Remediation actions will be expanded as we confirm stability with the changes applied.

Recent updates indicate that Microsoft is working on a solution and has narrowed down possible causes, which they'll test on a subset of servers before attempting to use it more widely. They are undoing a recent network update that was rolled out at the same time the incident occurred. There is still no estimated time frame for resolution

Update on identified impacts:

Still no ETA for resolution identified

• Exchange Online: Users may be unable to access their mailbox, and email delivery may be delayed.
• Microsoft Teams: Calendar, meeting scheduling, and creating chats for organizations using Information Barriers, may fail. Core messaging and online meetings remain largely functional.
• SharePoint Online: Features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
• Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
• Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
• Microsoft To Do: The app may not load, and users may see operation failures.
• Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
• Universal Print: Users may encounter errors submitting print jobs or using admin features.
• Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out.
• Microsoft 365 apps: Users may be unable to view their recently used files.
• Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.

There is no ETA on resolution available at this time

Microsoft update Nov 13 10:00am AEST (11:00am AEDT)

While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic.

Microsoft update Nov 13 8:58am AEST (9:58am AEDT)

We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.

As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.

Additional services now impacted:

• Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
• Universal Print: Users may encounter errors submitting print jobs

Microsoft Update Nov 13 2026, 8:03am AEST (9:03am AEDT)

We’re continuing to pursue all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. Our investigation has found that a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.

We are aware of a worldwide outage impacting some users access to Microsoft services

We will be monitoring the situation and providing any updates received from Microsoft

Potentially impacted services include:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Copilot 365
• Microsoft Defender XDR
• Microsoft Planner
• Microsoft To Do
• Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.