Microsoft 365 (Business or Enterprise) - Users may be unable to connect to multiple Microsoft 365 services

There is no ETA on resolution available at this time

Microsoft update Nov 13 10:00am AEST (11:00am AEDT)

While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic.

Microsoft update Nov 13 8:58am AEST (9:58am AEDT)

We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.

As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.

Additional services now impacted:

• Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
• Universal Print: Users may encounter errors submitting print jobs

Microsoft Update Nov 13 2026, 8:03am AEST (9:03am AEDT)

We’re continuing to pursue all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. Our investigation has found that a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.

We are aware of a worldwide outage impacting some users access to Microsoft services

We will be monitoring the situation and providing any updates received from Microsoft

Potentially impacted services include:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Copilot 365
• Microsoft Defender XDR
• Microsoft Planner
• Microsoft To Do
• Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.