Unplanned Corporate & Residential Fibre Network


We've now resolved the incident. Thanks for your patience.


We have been advised that a temporary fix has been put in place. Systems should resume standard service.


Location Affected: Victoria

Event Start Time: 20/07/2020

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience slow speeds, packet loss and difficulty in web browsing.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution

Began at:

Affected components
  • WAN Services
    • EOF - Internet Service